Refund Policy

Last updated: April 21, 2026

Short version: Refunds are considered on a case-by-case basis within 7 days of a charge.

Subscription refunds

Subscription fees are billed in advance and are generally non-refundable. If you believe a charge was made in error, contact us within 7 days of the charge at billing@labelgenic.com and we will review your case.

Cancellation

You may cancel your subscription at any time from the Billing page in your dashboard.
Cancellation takes effect at the end of the current billing period. You retain full access until that date.
We do not offer prorated refunds for partial billing periods.

Exceptional circumstances

We understand that unexpected situations happen. If there was a technical failure on our end that prevented you from using the platform, we will work with you to make it right — including prorated credits or refunds where appropriate.

Contact

Billing questions: billing@labelgenic.com