This Data Processing Agreement ("DPA") forms part of the Terms of Service between LabelGenic, LLC ("LabelGenic", "we", "us", or "our") and the customer ("Customer", "you"). It governs the processing of personal data that LabelGenic carries out on your behalf in providing the LabelGenic platform.
You are the data controller for personal data that you and your end-users submit to the platform. LabelGenic acts as a data processor on your behalf. This DPA applies whenever LabelGenic processes personal data on your behalf in connection with the service.
LabelGenic processes personal data to provide, secure, and improve the platform — including account management, ordering and delivery workflows, payments, communications, customer support, and analytics.
We use a limited list of trusted sub-processors to deliver the platform — including infrastructure (Cloudflare, Neon), payment processing (Stripe), email and SMS delivery, and analytics. A current list is available on request. We give you reasonable notice before adding a new sub-processor.
Where personal data is transferred outside your country of residence, we rely on appropriate safeguards including the Standard Contractual Clauses adopted by the European Commission (where applicable), and equivalent mechanisms for other jurisdictions.
On reasonable written notice, we will make available the information necessary to demonstrate compliance with this DPA. You may request an audit no more than once every 12 months, subject to confidentiality and a reasonable scope agreed in advance.
On termination of the service, we will delete or return all personal data we process on your behalf within 90 days, except where retention is required by law.
Each party's liability under this DPA is subject to the limitations and exclusions set out in the Terms of Service.
Questions about this DPA? Contact us.